Privacy policy

Privacy Policy for Nappies World

Last Updated: April 2026

At Nappies World, we are committed to protecting the privacy of our customers. This policy outlines how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We only collect information that is necessary to provide you with our services. This includes:

  • Order Information: Your name, shipping address, billing address, and phone number.

  • Contact Information: Your email address.

  • Payment Details: We use secure third-party payment processors (e.g., Shopify Payments). We do not store your full credit card information on our servers.

2. How We Use Your Information

We use your information strictly for the following two purposes:

  1. Order Processing: To fulfill your orders, arrange shipping with our couriers (e.g., Aramex/Zappy), and provide order updates.

  2. Promotional Emails: If you have opted in at checkout or via our website, we may send you emails regarding new Japanese product arrivals, baby care tips, or special promotions.

3. Disclosure to Third Parties

We do not sell or rent your personal information. We only share your data with trusted service providers necessary to run our business:

  • E-commerce Platform: Shopify (to host our store).

  • Shipping & Logistics: Zappy and Aramex (to deliver your parcels).

  • Email Marketing: Our chosen email service provider (only if you have opted in).

4. Your Rights & Consent

  • Marketing Opt-Out: You can unsubscribe from our promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email. We will process these requests within 5 working days.

  • Access and Correction: Under the Privacy Act 2020, you have the right to request a copy of the personal information we hold about you and to ask for it to be corrected if it is wrong.

  • Authority to Leave (ATL): If you provide instructions at checkout regarding "Authority to Leave," this information will be shared with the courier to facilitate delivery.

5. Data Security

We take reasonable steps to ensure your information is protected from unauthorized access, loss, or misuse. Our store is hosted on Shopify, which uses industry-standard encryption (SSL) to protect your data during checkout.

6. Cookies

We use cookies to improve your shopping experience (e.g., keeping items in your cart). You can choose to disable cookies in your browser settings, though this may limit website functionality.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your right to access your data, please contact our Privacy Officer at:

  • Email: Nappiesworld@hotmail.com